Shipping & Returns

Products are normally shipped via the USPS by Parcel Post throughout the US based on the total cost of your order and shipping zone. Orders over $100.00, and APO orders are shipped Priority Mail. You can typically expect to see your order within 7-10 days after placing it.

Rush shipping is only available by contacting Customer Service at (763) 717-0644, or email us at service@familytools.com.

International Orders:

International orders are shipped via Air Parcel Post. When you place an international order, you are authorizing us to charge the additional shipping charge to your credit card. Duty charged on the product is the purchaser's responsibility. Our products are identified as "educational materials" for the purpose of determining duty.

If you want to calculate shipping costs for international orders, go to www.USPS.com (United States Postal Service) and you can enter in your address and get an approximate amount for shipping charges. We ship the PRIORITY MAIL INTERNATIONAL rate and the approximate weight for a small PEGS is 3# and a medium PEGS is 5#. The post office zip code where your package is shipped from is 55014. The exact costs depends on what other items you order, but you can at least get an estimate of the cost.

Problems:

We know that in spite of our efforts, there are sometimes problems with your order. Please call customer service at (763) 717-0644, or email us at service@familytools.com. Tell us the problem, and we'll get it fixed.


 

Custom & Group OrdersBack to top

Custom Orders

If our standard PEGS system isn't quite what your family needs, our customer service staff will gladly assist you in customizing your order. You don't pay to swap or substitute parts unless you exceed the regular product price. And if you already know how you want to customize, you can do it yourself when you order on line.

Group Orders

Save money on shipping costs by combining orders with your friends. When placed as a single order, shipped to one address, any order over $200 qualifies for free shipping within the United States. On international orders some shipping charges will still apply.

Other Group Order options: This discount applies for any order - domestic or international.

  1. Order 5 PEGS systems: NOTE: must be shipped to one address and paid on one credit card.
    • 10 % savings on PEGS systems
    • FREE Shipping
    • FREE Sticker Booklet
  2. Order 10 PEGS systems: NOTE: must be shipped to one address and paid on one credit card
    • 20% savings on PEGS systems
    • FREE Shipping
    • FREE Sticker Booklet
    • 1 FREE blank colored disk per system

 

Returns and Back Order PoliciesBack to top

Return Policy

You do not need permission to return items purchased from Family Tools. Please include the original packing slip with your return. Return postage is your responsibility. If the items are returned within 45 days of purchase in salable condition, you will receive a full refund of the purchase price less shipping and handling.

Items returned after 60 days, or that are damaged and not able to be resold, will not be refunded.

Special note on PEGS system returns:

We want you to feel free to try PEGS for your family. Therefore, as long as you return a PEGS system within 45 days of purchase, with all the original components, your purchase price will be refunded.

Back Order Policy

Family Tools reserves the right to hold your entire order if a significant part of it is temporarily out of stock. At our discretion, we may fill your order in two shipments. You will be notified if any part of your order is in back-order status. The amount of time to get your back order shipped is dependent on our other suppliers.

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